Privacy policy

Last updated: August 31, 2026

Novil operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Novil is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us at novil.co.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information. Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information depending on how you interact with the Services:

  • Contact Details: Including your name, billing address, shipping address, phone number, and email address.

  • Financial Information: Including credit card, debit card details, payment card information, transaction details, and payment confirmations.

  • Account Information: Including your username, password, security questions, preferences, and settings.

  • Transaction Information: Including the items you view, put in your cart, add to your wishlist, purchase, return, exchange, or cancel.

  • Communications: Information you include when contacting our customer support.

  • Device & Usage Information: IP address, device type, browser connection, and how you navigate the Services.

How We Use Your Personal Information

We use your personal information for legitimate business purposes, including to:

  • Provide and Improve Services: Process payments, fulfill orders, arrange shipping, facilitate returns, and manage your account.

  • Marketing & Advertising: Send promotional communications (where permitted) and display online advertisements based on your preferences.

  • Security & Fraud Prevention: Authenticate accounts, protect transactions, and take action against fraudulent or illegal activity.

  • Customer Support: Communicate with you, respond to inquiries, and maintain our relationship with you.

  • Legal Compliance: Comply with applicable UK laws and legal processes.

How We Disclose Personal Information

We may disclose personal information to trusted third parties, including:

  • Shopify and Service Providers: IT management, payment processing, data analytics, customer support, and fulfillment/shipping vendors.

  • Business & Marketing Partners: To support personalized advertising in accordance with their privacy policies.

  • Legal Authorities: When required by law, subpoena, or to protect our rights and users.

International Transfers

If we transfer your personal information outside of the United Kingdom or European Economic Area (EEA), we rely on recognized legal transfer mechanisms (such as Standard Contractual Clauses) to ensure your data remains protected.

Your Rights and Choices

Depending on where you reside (including the UK and EEA), you have rights regarding your personal data:

  • Access, Delete, or Correct: Request access to, deletion of, or corrections to your personal data.

  • Opt-Out: Unsubscribe from promotional marketing emails at any time.

  • Restriction & Objection: Object to or restrict our processing of your personal data.

To exercise any of these rights, please contact us using the details below.

Contact Information

Should you have any questions about our privacy practices, this Privacy Policy, or if you would like to exercise any of your legal rights, please contact us at:

  • Brand Name: Novil

  • Website: novil.co

  • Email: support@novil.co

  • Location: Middlesbrough, United Kingdom