Welcome to the Novil Help Center. Find quick answers to the most common questions below. If you can't find what you're looking for, our support team is always ready to help at support@novil.co.
1. Orders & Shipping
How long does shipping take?
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UK Shipping: 2–4 business days.
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International Shipping: 5–10 business days.
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Processing time for all orders takes 1–2 business days before dispatch.
How do I track my order? Once your package is shipped, we will email you a Tracking Number. You can also visit our [Track Your Order] page on novil.co to check its current status.
Can I change or cancel my order? Because we process orders quickly, please email us immediately at support@novil.co if you need to make changes. Once an order has been dispatched, it cannot be canceled, but you can return it upon arrival.
2. Returns & Refunds
What is your return policy? We offer a 30-day return policy. You have 30 days after receiving your item to request a return. Items must be unworn, unused, with original tags, and in their original packaging.
How do I start a return? To initiate a return, simply contact us at support@novil.co with your order number. Our team will guide you through the instructions and return address.
When will I receive my refund? Once we receive and inspect your returned item, your refund will be processed automatically to your original payment method within 5–7 business days.
3. Payments & Security
What payment methods do you accept? We accept all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and secure checkout methods supported by Shopify.
Is my payment information safe? Yes, 100%. novil.co uses SSL encryption technology and secure payment gateways powered by Shopify to ensure your personal and financial details are fully protected.
Still Need Help?
Our customer support team is available Monday through Friday to assist you with any questions.
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Email: support@novil.co
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Website: novil.co
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Location: Middlesbrough, United Kingdom